dadu92 Privacy Policy

1. Introduction

dadu92 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the dadu92 Platform ("Platform"). This Privacy Policy applies to all personal information collected and processed by dadu92 in connection with your use of our website, services, games, and customer support channels.

By creating an account on dadu92 or using any part of our Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the dadu92 Platform.

2. Data Controller

For the purposes of applicable data protection laws, dadu92 is the data controller of personal information collected through the Platform. All queries regarding data processing practices, data subject rights, or this Privacy Policy should be directed to the dadu92 data protection contact at [email protected].

3. Information We Collect

dadu92 collects personal information that is necessary to provide and operate the Platform, comply with regulatory obligations, and deliver a personalised user experience. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, email address, username, and password (stored in encrypted form) provided when you create a dadu92 account.
• Identity Verification Data: Government-issued identification documents (such as CNIC or passport) and proof of address documents submitted during account verification.
• Contact Information: Mobile number, email address, and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, or elsewhere in Pakistan) as provided during registration or support interactions.
• Financial Data: JazzCash wallet identifiers, Easypaisa account details, bank account information (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported Pakistani banks), and USDT wallet addresses, as provided for deposit and withdrawal processing. Full payment credentials are not stored by dadu92 and are processed through secure third-party payment processors.
• Transaction Records: History of all deposits, withdrawals, bets placed, games played, and bonuses claimed on your dadu92 account, including timestamps and PKR amounts.
• Technical Data: IP address, device type, browser type and version, operating system, and session duration data collected automatically when you access the Platform.
• Usage Data: Navigation patterns, game preferences, feature usage, and interaction data collected to improve the Platform and personalise your experience.
• Communications Data: Records of your interactions with dadu92 customer support, including live chat transcripts and email correspondence.

4. How We Use Your Data

dadu92 uses personal information for the following purposes:

• To create, manage, and operate your dadu92 account.
• To verify your identity and age (18+) in accordance with responsible gaming and compliance obligations.
• To process deposits and withdrawals through your chosen payment method (JazzCash, Easypaisa, or supported Pakistani banks).
• To administer betting, gaming, and promotional activity on your account.
• To detect and prevent fraud, money laundering, account abuse, and other prohibited conduct.
• To provide customer support and respond to account queries.
• To send account-related communications, including transaction confirmations, security alerts, and promotional offers (where you have opted in to marketing communications).
• To personalise your Platform experience, including surfacing relevant games, markets, and promotions based on your usage history.
• To comply with applicable legal and regulatory obligations.
• To enforce dadu92's Terms & Conditions and other platform policies.

5. Legal Basis for Processing

dadu92 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations to you under the dadu92 Terms & Conditions, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering obligations, and responsible gaming requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where such processing does not override your privacy rights.
• Consent: Processing for marketing communications and certain personalisation features, where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences in your account settings.

6. Data Sharing & Disclosure

dadu92 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment Processors: JazzCash, Easypaisa, and supported banking partners require certain account and transaction data to process deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC service providers used to verify identity documents during account verification.
• Technology Providers: Hosting, security, analytics, and game content providers who process data on dadu92's behalf under contractual data processing agreements.
• Regulatory & Legal Authorities: Law enforcement agencies, regulatory bodies, or courts where dadu92 is required by law to disclose information or where disclosure is necessary to protect dadu92's legal rights.
• Responsible Gaming Organisations: Self-exclusion scheme operators where a user has initiated a self-exclusion request that requires cross-platform notification.

All third-party recipients of dadu92 user data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to dadu92.

7. Payment Data

dadu92 takes the security of financial data with particular seriousness. When you initiate a deposit via JazzCash, Easypaisa, or a bank transfer, your payment credentials are transmitted directly to the relevant payment processor over an encrypted connection. dadu92 does not store full payment card numbers, mobile wallet PINs, or bank account passwords on its systems. Only the payment method identifiers necessary to process withdrawals to the correct account are retained.

All PKR transactions on dadu92 are logged with timestamps and amounts for account record purposes. These transaction logs are accessible to you through your account's transaction history panel.

8. Cookies & Tracking Technologies

dadu92 uses cookies and similar tracking technologies to operate the Platform, remember your login session, and analyse usage patterns. The categories of cookies used include:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your dadu92 account during a browsing session.
• Analytics Cookies: Used to understand how users navigate the Platform, which games and markets are most accessed, and how the user experience can be improved. Analytics data is aggregated and does not identify individual users.
• Preference Cookies: Store your Platform preferences, such as language settings and display preferences, so they are preserved across sessions.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to remain logged in to your dadu92 account.

9. Data Retention

dadu92 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, to operate your account, and to comply with applicable legal retention obligations. Account data is retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory record-keeping requirements. Transaction records are retained for the same minimum period.

Where personal data is no longer required for any lawful purpose, dadu92 will delete or anonymise it in a manner that prevents reconstruction.

10. Your Rights

Subject to applicable data protection laws, you have the following rights regarding your personal data held by dadu92:

• Right of Access: You may request a copy of the personal data dadu92 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer required for any lawful purpose, subject to dadu92's regulatory retention obligations.
• Right to Restrict Processing: You may request that dadu92 limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your account data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including marketing communications, at any time.

To exercise any of these rights, please contact dadu92 support via the contact details provided in Section 14 of this Policy. dadu92 will respond to data rights requests within 30 days.

11. Data Security

dadu92 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of passwords and sensitive account data, access controls restricting internal data access to authorised personnel only, and regular security assessments of Platform infrastructure.

While dadu92 takes all reasonable steps to protect your data, no digital system is entirely immune to security risks. You are responsible for maintaining the security of your dadu92 account credentials. If you suspect any unauthorised access to your account, please contact dadu92 support immediately.

12. Children's Privacy

The dadu92 Platform is strictly for users aged 18 and over. dadu92 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal information, we will close the account and delete all associated data promptly. If you believe a minor has registered on the Platform, please contact dadu92 support immediately.

13. Changes to This Policy

dadu92 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or an in-account notification. The updated Policy will be published on this page with a revised effective date. Continued use of the Platform after the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

14. Contact

For all privacy-related queries, data subject rights requests, or concerns about how dadu92 handles your personal data, please contact our support team. We are available in English via live chat and email. Contact: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy queries within 48 hours and resolve them within 30 days.